June 28, 2021
Highmark Health Options would like to make you aware of a voluntary recall issued by Philips Respironics for several of its breathing machines. Our goal is to keep you informed and ensure your patients receive the treatment they need. Get details about the recall.
June 7, 2021
DMMA has decided to discontinue their relationship with the EVV vendor. Therefore, EVV will not be going live on July 1, 2021. Read about the update.
May 20, 2021
In August 2020, Highmark Health Options shared a provider update regarding SB 109. The following serves as a reminder that, in cooperation with the State of Delaware, HHO continues to abide by SB 109, amending 18 Del.C. §§ 3343 and 3578 and 31 Del.C. §524, to increase access and decrease barriers to needed substance use disorder treatments.
Read the update
May 1, 2021
Join Highmark Health Options for a virtual info session on our quality program, pharmacy, provider network, and new risk adjustment platform.
Date: Monday, May 17, 2021
Times: 11 a.m. to noon or 2 p.m. to 3 p.m.
Register for your session by emailing Provider Relations at HHO-ProviderForumsRSVP@highmark.com. Include your practice name, participant name(s), participant email address(es), and choice of session.
February 12, 2021
The Delaware Division of Medicaid and Medical Assistance (DMMA), in collaboration with the Delaware Division of Public Health (DPH), is working with federal, state and local stakeholders to implement Medicaid coverage of COVID-19 vaccines.
Fore more information and frequently asked questions, refer to the DPH COVID-19 vaccine website or download the document.
February 2, 2021
Delaware Health and Social Services (DHSS)'s Division of Medicaid and Medical Assistance (DMMA) is now enrolling clinicians in an expert-led, interactive, stipend-sponsored training to expand knowledge and skills for the treatment of opioid use disorder. Through self-paced modules, live discussions, and facilitated webinars, the training objectives for the program include: improving physical health outcomes for patients with opioid use disorders, facilitating easier treatment access, supporting overdose prevention and recovery, and more.
For more information and registration details, visit the OBOT homepage or download the flyer.
January 20, 2021
The new Electronic Visit Verification (EVV) go-live date is July 1, 2021. As the system implementation moves forward, please continue with your efforts towards implementation. If you are using a third-party EVV system, please continue to collect EVV visit data. This will enable you to upload your visit data to the AuthentiCare aggregator when AuthentiCare is implemented.
DMMA will communicate additional updates going forward. For questions regarding EVV, email DHSS_DMMA_EVV@delaware.gov.
December 30, 2020
The launch of Electronic Visit Verification (EVV) on Jan. 1, 2021, has been postponed.
Highmark Health Options will notify you of the new go-live date. While the overall system implementation will be delayed, please continue with your efforts towards implementation. If you are using a third-party EVV system, please move forward with collecting EVV data as of Jan. 1, 2021. This will enable you to upload your visit data to the AuthentiCare aggregator when AuthentiCare is implemented. If you are planning to use AuthentiCare as your EVV solution, it is not necessary for you to collect visit data during this delay. If you have received state-issued devices, please ensure they are safely stored.
Electronic Visit Verification (EVV) is an electronic system that records the time your personal care, nursing, and home health services begin and end. Highmark Health Options uses EVV as required by the federal government.
December 1, 2020
Effective February 1, 2021, Highmark Health Options will require prior authorization from eviCore for the Medicaid membership delegated for cardiology and radiology services on dates of service February 1, 2021 and beyond.
View the PDF document
The purpose of this information letter is to clarify the claim submission guidelines for Delaware Health Options Home-Delivered Meal Benefit.
November 12, 2020
Highmark Health Options is committed to the safety of our employees, providers, and members. To continue our ongoing communication and education of our provider community, and will be hosting two virtual provider forums.
View the PDF document
The State of Delaware requires health plans to conduct a quarterly outreach to verify provider data. Beginning in April 2019, Highmark Health Options started conducting quarterly outreaches to verify your provider data and has continued every quarter to date. Our Vendor, Atlas Systems, Inc., performs the quarterly outreach on our behalf.
View the PDF document
October 9, 2020
On October 9, 2020 at 11am, the Department of Labor will be hosting a drive-thru food pantry. In addition, wellness resources will be available to all who attend. To find out more, view the PDF below. The location for this event has changed and will now be held at: Minquadale Fire Co., 129 E Hazeldell Ave, New Castle, DE 19720.
The purpose of this information letter is to clarify the claim submission guidelines for Delaware Health Options Home Delivered Meal Benefit.
The Division of Medical Medicaid & Medical Assistance has partnered with Fiserv in the implementation of Electronic Visit Verification (EVV) effective January 2021.
Highmark Health Options has partnered with the YMCA of Delaware to provide the Diabetes Prevention Program to our members.
Highmark Health Options joined the Delaware Division of Medicaid and Medical Assistance (DMMA), as a founding member of the ﬁrst ever collective national insurance initiative: My Healthy Weight; A pledge to provide obesity prevention and treatment for individuals of all age.
As required by the Patient Protection and Affordable Care Act (ACA) regulation 42 CFR §455.410, all practitioners, including those who order, refer or prescribe items or services for Medical Assistance beneﬁciaries, must be enrolled as participating providers with the Medical Assistance Program. Consistent with CMS and guidance from the Delaware Division of Medicaid and Medical Assistance (DMMA), it is imperative that ordering, referring or prescribing providers register with the Delaware Medical Assistance Program immediately in order to prevent any disruption in the fulﬁllment of your prescribed medications and medical services to our members after January 1, 2019.
To enroll with DMMA, please visit: https://medicaid.dhss.delaware.gov/provider/Home/ ProviderEnrollment/tabid/477/Default.aspx.