Call Us


Delaware Medicaid and Delaware Healthy Children Program (DHCP) members and Long Term Care (DSHP Plus) members should call 844-325-6251 with any questions or concerns about Health Options plans.

TDD/TYY (711 OR 1-800-232-5460)


Holiday Schedule (Closed)

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day 
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day


Mailing Address

Health Options
PO Box 890419
Camp Hill, PA 17089-0419

Claims Inquiries and Administrative Reviews (Provider Disputes):
Highmark Health Options
Attention: Claims Review
PO Box 890402
Camp Hill, PA 17089-0402

  • Send us a request by fax to:

    1. All Providers: 1-844-207-0334

Clinical Provider Appeals:

Gateway HealthSM
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222

  • Send us a request by fax to:

    1. All Member Appeals:  412-255-4503

    2. All Medicaid Providers: 855-501-3904