Announcements

Dec. 12, 2021

Vaccine Options for Nemours Children’s Patients

Nemours is providing the Pfizer COVID-19 vaccine to all its primary care patients ages 5-21. They are also hosting weekend clinics for 5-11 year olds. Schedule your child’s vaccination appointment or find a walk-up clinic near you. Schedule an appointment today.


Dec. 10, 2021

Change in Pharmacy Hours at Select Walgreens

Some Walgreens pharmacies in Delaware have temporarily shortened business hours or closed on weekends due to staff shortages. As a result, you might notice longer than normal wait times.

  • Starting Dec. 13, 2021, the Magnolia store will reduce their pharmacy hours to 9 a.m. to 5 p.m., Monday through Friday, with no weekend hours.
  • Starting Dec. 16, 2021, the Fox Run (Bear) store will reduce their pharmacy hours to 9:30 a.m. to 6 p.m., Monday through Friday, with no weekend hours.
  • Starting Dec. 20, 2021, the Forrest Ave (Dover), Glendale (Bear), Seaford, and Lewes stores will reduce their pharmacy hours to 8 a.m. to 11 p.m. daily.
  • Starting Dec. 23, 2021, the University Plaza (Newark) and Oceanview stores will reduce their pharmacy hours to 9:30 a.m. to 6 p.m., Monday through Friday, with no weekend pharmacy hours.
  • Starting Dec. 23, 2021, the Main Street Middletown store will reduce their pharmacy hours to 10 a.m. to 8 p.m., Monday through Friday, 9 a.m. to 6 p.m. on Saturday and 10 a.m. to 6 p.m. on Sunday.
  • Starting Dec. 23, 2021, the Greenville store will be open 9:30 a.m. to 6 p.m., Monday through Friday, 9 a.m. to 2 p.m. on Saturday with no Sunday hours.

For a list of updated hours and locations, please visit the Walgreens website or call 1-800-WALGREENS or 1-800-925-4733.

Remember, if you need to drop off, pick up, or refill a prescription, check the store hours before you go. Try to call in your refill three days before you run out. For a list of current in-network pharmacies, store location, and hours, search the provider directory.


Dec. 9, 2021

Reminder: Copays Waived for Prescriptions and Adult Dental Care 

Effective March 2020 in response to the COVID-19 public health emergency in Delaware, Highmark Health Options members have $0 copays for prescriptions and adult dental care.  


Dec. 8, 2021

Walk-in Vaccination Clinics from Westside Family Health

Westside Family Health is offering COVID-19 vaccines for both patients and non-patients age 5 and older. All vaccine types are offered.

  • Pfizer vaccine for anyone age 5 and older. First, second, third and booster doses.
  • Moderna vaccine for anyone age 18 and older. First, second, third and booster doses.
  • Johnson and Johnson vaccine for anyone age 18 and older – offered by request. First doses and booster doses.

You can also get your flu shot the same day.

Download and share the flyer or visit Westlake's website for more information.


Nov. 8, 2021

COVID-19 Vaccination Clinics Near You

The Delaware Division of Public Health is hosting Pfizer vaccine walk-in hours at 11 public clinics. No appointments are necessary, and clinics are open to Delaware residents age 12 and older. Get vaccinated today.

Curative is hosting pop-up Pfizer vaccination clinics at five locations across Delaware: Dover, Georgetown, Milford, Seaford, and Wilmington. Clinics are open to Delaware residents age 12 and older. Find a Curative site near you to book an appointment.

To find a vaccine location near you, search vaccines.gov, text your ZIP code to 438829, or call 1-800-232-0233.


Oct. 1, 2021

Staffing Shortages at Your Local Pharmacy

Some pharmacies in Delaware have temporarily shortened business hours or closed on weekends due to staff shortages. As a result, you might notice longer than normal wait times.

Remember, if you need to drop off, pick up, or refill a prescription, check the store hours before you go. Try to call in your refill three days before you run out. For a list of current in-network pharmacies, store location, and hours, search the provider directory.


June 6, 2021

Update: Electronic Visit Verification

The Delaware EVV will not go live on July 1, 2021. The update can be read here.

Nothing will change for you because of this decision. You will continue to receive services in the same way as you do today.


April 15, 2021

Find a Dentist Today

Smile! Dental care can make your mouth happy. Start using your dental benefit today. Take advantage of coverage that lets you correct dental problems now and prevent new ones in the future.

You have $1,000 coverage each year for dental care, and more coverage may be approved if you need emergency dental care. Your $3 copay is currently waived. And you don’t need a referral to see a dentist.

To find a dentist: Call Member Services at 1-844-325-6251 or use our online search tool.


January 20, 2021

Electronic Visit Verification New Start Date

The NEW start date for EVV is July 1, 2021. Nothing will change for you because of this decision. You will continue to receive services in the way that you do today. If you have any questions, please talk to your provider or your case manager. Download the fact sheet.


December 30, 2020

Electronic Visit Verification Postponed

The launch of Electronic Visit Verification (EVV) on Jan. 1, 2021, has been postponed. As a Highmark Health Options member, you will not be impacted because of this delay. Your services will continue in the same way that you receive them today. If you have any questions, please talk to your provider, your case manager, or a Member Services representative.

Delaware Medicaid providers of Personal Care Services and Home Health Services are required to use EVV to collect CMS-required visit data. Highmark Health Options uses EVV as required by the state and federal government.


Oct. 5, 2020

Now Covering Adult Dental Benefits!

As of October 1, 2020, your adult dental benefits are now covered for members age 21 and older. Read more benefit coverage and limits.


June 4, 2020

COVID-19 Screening, Testing, & Treatment At Beebe

Beebe Healthcare is proud to offer screening for COVID-19 testing. A drive up screening event will be held in Millsboro on Saturday, June 6th - 10a-3p . For more information please visit beebehealthcare.org.


Nov. 14, 2019

Notice of Security Breach

Highmark Health Options uses National Imaging Associates, Inc. ("NIA") to review orders for imaging services. NIA has had a security event involving HHO member data. The data in HHO’s systems was not affected in any way.

What happened?

On July 5, 2019, NIA learned that an unauthorized third party had hacked the email accounts of four NIA employees. NIA shut off access to these accounts and began investigating. NIA used a team of experts to find out how much data was involved. The expert did not find proof that the data was viewed or misused.

The hacking happened around May 28, 2019. NIA reported the hacking to law enforcement. NIA believes that an employee who works with HHO may have had their password stolen. Also, NIA believes that the purpose of the hacking was to send out junk emails. On September 16, 2019, NIA found that some HHO members were affected by this hacking.

What data was involved?

The data that may have been involved included some member names, HHO ID numbers, doctor names, and data relating to imaging services ordered. The accounts did not contain any Social Security numbers or banking information.

What are HHO and NIA doing?

NIA is working to fix this problem with a team of experts. NIA is also working with law enforcement. NIA has also taken extra steps to improve its security.

While HHO has no proof that the data has been misused, we offered free credit monitoring and identity theft protection to potentially affected members. Details were included in the letters sent to potentially affected members. Members who have any questions can call HHO Toll Free at 1-844-325-6251 (TTY 711) or 1-800-232-5460.

HHO and NIA take this event very seriously. We are very sorry for any worry this may cause you.