January 20, 2021

Electronic Visit Verification New Start Date

The NEW start date for EVV is July 1, 2021. Nothing will change for you because of this decision. You will continue to receive services in the way that you do today. If you have any questions, please talk to your provider or your case manager.

Fact Sheet

December 30, 2020

Electronic Visit Verification Postponed

The launch of Electronic Visit Verification (EVV) on Jan. 1, 2021, has been postponed. As a Highmark Health Options member, you will not be impacted because of this delay. Your services will continue in the same way that you receive them today. If you have any questions, please talk to your provider, your case manager, or a Member Services representative.

Delaware Medicaid providers of Personal Care Services and Home Health Services are required to use EVV to collect CMS-required visit data. Highmark Health Options uses EVV as required by the state and federal government.

November 3, 2020

Home-Delivered Meals Additional Meal Benefit

Highmark Health Options is increasing its home-delivered meal benefit for LTSS members during the COVID-19 public health emergency. Highmark Health Options can deliver up to two (2) nutritionally, well-balanced meals to LTSS members per day through February 28, 2021.

View the PDF document 

October 9, 2020

Drive-Thru Food Pantry and Wellness Resources

On October 9, 2020 at 11am, the Department of Labor will be hosting a drive-thru food pantry. In addition, wellness resources will be available to all who attend. To find out more, view the PDF below. The location for this event has changed and will now be held at: Minquadale Fire Co., 129 E Hazeldell Ave, New Castle, DE 19720.

View the PDF document 

October 5, 2020

Highmark Health Options Now Covers Adult Dental Benefits!

As of October 1, 2020, HHO now covers adult dental benefits for members aged 21 and older. For more benefit details and limits, view the attached PDF.

View the PDF document 

September 22, 2020

COVID-19 Testing Sites October 26-November 5

View the PDF document to find out where the testing sites are located.

June 4, 2020

COVID-19 Screening, Testing, & Treatment At Beebe

Beebe Healthcare is proud to offer screening for COVID-19 testing. A drive up screening event will be held in Millsboro on Saturday, June 6th - 10a-3p . For more information please visit

November 14, 2019

Notice of Security Breach

Highmark Health Options ("HHO") uses National Imaging Associates, Inc. ("NIA") to review orders for imaging services. NIA has had a security event involving HHO member data. The data in HHO’s systems was not affected in any way.


On July 5, 2019, NIA learned that an unauthorized third party had hacked the email accounts of four NIA employees. NIA shut off access to these accounts and began investigating. NIA used a team of experts to find out how much data was involved. The expert did not find proof that the data was viewed or misused.

The hacking happened around May 28, 2019. NIA reported the hacking to law enforcement. NIA believes that an employee who works with HHO may have had their password stolen. Also, NIA believes that the purpose of the hacking was to send out junk emails. On September 16, 2019, NIA found that some HHO members were affected by this hacking.


The data that may have been involved included some member names, HHO ID numbers, doctor names, and data relating to imaging services ordered. The accounts did not contain any Social Security numbers or banking information.


NIA is working to fix this problem with a team of experts. NIA is also working with law enforcement. NIA has also taken extra steps to improve its security.

While HHO has no proof that the data has been misused, we offered free credit monitoring and identity theft protection to potentially affected members. Details were included in the letters sent to potentially affected members. Members who have any questions can call HHO Toll Free at 1-844-325-6251 or TTY: 711 or 1-800-232-5460.

HHO and NIA take this event very seriously. We are very sorry for any worry this may cause you.

June 4, 2019

Healthy Living: It's Our Goal for You!


We want you to have a healthy, happy life. Our multidisciplinary team is available to address any issues you may have such as women’s health, chronic conditions, i.e., asthma, heart or lung disease, diabetes, high blood pressure, etc., as well as mental health and substance abuse. Read more

May 20. 2019

Get Excited About Education!

Take your GED test at no cost to you!

Did you know that someone with a high school diploma or GED can earn up to $9,000 more a year? Getting your GED can also lead to more job choices and a chance to enter college. Highmark Health Options would like to help you get your GED at no cost to you!

In order to qualify for this benefit, you must:

  • Be Delaware resident
  • Be a current member of Highmark Health Options
  • Be 18 years of age or older
  • Not enrolled in high school or any other school program
  • Not have a high school diploma To find out more about this benefit: Please call us at 302-421-8849.

You can also email Let us help you get closer to your goals today!