A virtual visit is a fast, convenient way to get nonemergency care
anytime, anywhere.

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Complete your registration

Enter your information so you're all set for a virtual visit when you need it.

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Choose a time and symptom

Tell us about your health concern and when you can have a virtual visit.

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Connect to your virtual visit

Follow the prompts to start your HHO on the Go virtual visit by app or web browser.

Download HHO on the Go

Get started by downloading the free HHO on the Go app on your smartphone or tablet.

Frequently Asked Questions

 

How does a virtual visit work?

Similar to WhatsApp, Skype, and FaceTime, HHO on the Go lets you meet people virtually. In this case, you can visit a doctor. A virtual visit can be made the same day by booking a visit on the app or website. About 15 minutes before your virtual visit starts, you’ll receive an email with a direct link to your session. Follow the link to enter your member information and electronically sign a consent form. Your health care provider will be notified and will join you.

 

What kinds of conditions are covered in virtual visits?

Virtual visits are used when it’s not an emergency. Some conditions that can be treated virtually are allergies, asthma, animal or insect bites (minor), bronchitis, colds, cough, COVID-19 symptoms, flu, mild fever, earache, headache, nausea, pink eye, eye infection, poison oak, poison ivy, rash, skin infection, sinus infections, sore throat, laryngitis, sprains and strains, and urinary tract infection (UTIs).

Highmark Health Options members age 18 and older can use virtual visits for mental health care. Therapists provide online counseling for anxiety, depression, stress, LGBTQ topics, life transitions, and more. Psychiatrists provide diagnosis and medication management services online for ongoing conditions like bipolar disorder, eating disorders, depression, insomnia, OCD, panic attacks, and PTSD. Virtual visits are also available for people seeking treatment for addiction.

 

How much does a virtual visit cost?

HHO on the Go virtual visits are available at no cost to Highmark Health Options members.

 

When can I schedule a virtual visit?

Virtual visits are available 24/7. You can schedule a virtual visit up to 24 hours in advance.

 

What devices do I need for a virtual visit?

For the best connection, use the HHO on the Go app on your smartphone or tablet. It’s compatible with Apple and Android devices. Connect over Wi-Fi and close all other apps. Don’t forget to double-check that your camera and microphone are working. On your laptop or desktop computer with internet connection, Google Chrome is the preferred browser, but Internet Explorer (Edge) and Firefox are also compatible.

 

Who can use the virtual visit option?

Any Highmark Health Options member qualifies for an urgent care virtual visit. Therapy and psychiatry are available only to Highmark Health Options members age 18 and older.

 

Will I get a prescription after a virtual visit?

If your doctor or other health care provider prescribes medicine, the prescription will be sent electronically to your pharmacy, where you can pick it up. This is the same way medicines are prescribed during an in-person visit. Narcotics may not be prescribed during a virtual visit.

 

Is an HHO on the Go virtual visit the same thing as telehealth or telemedicine?

Yes. Our virtual visit services fall under the telemedicine category, defined by the American Academy of Family Physicians (AAFP) as “the practice of medicine using technology to deliver care at a distance.” Telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at a distance.” Our doctors, therapists, and psychiatrists are experienced with the tools and technology provide the same great care you’d find in person.

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Need advice?

Call the 24-hour Nurse Line at 1-844-325-6251.
If you’re having a medical emergency, call 911.