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  1. For Members
  2. Know the Best Place to Go
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  2. For Members
  3. Know the Best Place to Go

Need help when you’re sick or injured?
Here’s where you can get care.

Illustration of a stethoscope

Primary Care Doctor

Visit during regular office hours for:
  • Checkups, ongoing care, and medicine refills
  • Flu shots and other vaccines
  • Back pain
  • Cold and flu-like symptoms
  • Headaches, migraines
  • Minor burns and rashes
  • Nausea, vomiting, diarrhea
  • Sore throat
  • Sprains, strains
  • STI, urinary tract infection
  • Shortness of breath
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Urgent Care

Visit outside your doctor’s office hours for:
  • Most conditions listed for primary care
  • Allergic reaction
  • Broken bone with no broken skin
  • Cuts needing stitches
Illustration of a doctor speaking through a tablet screen

Online Doctor Visits

Use 24/7 online doctor visits for:
  • Most conditions listed for primary care
  • Appointments for therapy and psychiatry

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Emergency Room or 911

Get care right away for:
  • Broken bone out of place
  • Chest pain
  • Difficulty speaking
  • Eye injury
  • Head injury or unconscious
  • Overdose or poisoning
  • Shortness of breath
  • Weakness on one side (face or limbs)
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Ask a nurse about the kind of care you need.

Call the 24-hour Nurse Line at 1-844-325-6251 (TTY 711 or 1-800-232-5460).
If you’re having a medical emergency, call 911.
If you're having a mental health emergency, call 988.