Contact Us

Have a question or want more information about Highmark Medicaid or D-SNP coverage? Use the contact information below to get in touch.

Highmark Health Options (Medicaid)

Highmark Health Options Member Services is available Monday–Friday, 8 a.m.–8 p.m. If you have a question about your coverage, check the member handbook. 

ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Para asistencia en español llame al 1-844-325-6251.

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans lang, gratis, disponib pou ou. Pou asistans nan kreyòl ayisyen rele 1-844-325-6251.

By Phone
1-844-325-6251
LTSS: 1-855-401-8251

TTY: 711 or 1-800-232-5460

By Mail

Highmark Health Options
P.O. Box 890419
Camp Hill, PA 17089-0419

Highmark Health Options Duals (Medicare D-SNP)

Highmark Health Options Duals Member Service Representatives are available Oct. 1 through March 31: 7 days a week, 8 a.m. – 8 p.m., and April 1 through Sept. 30: Monday – Friday, 8 a.m. – 8 p.m.

By Phone

1-855-401-8251

TTY: 711 or 1-800-232-5460

By Mail

Highmark Health Options
P.O. Box 890419
Camp Hill, PA 17089-0419

For Providers

Highmark Health Options (Medicaid)

Call Provider Services at Highmark Health Options at 1-844-325-6251, Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details.

Claims Inquiries and Administrative Reviews (Provider Disputes)

Highmark Health Options
Claims Review
P.O. Box 890402
Camp Hill, PA 17089-0402

Appeals and Grievances

Highmark Health Options
Appeals and Grievances
P.O. Box 106004
Pittsburgh, PA 15230

Highmark Health Options Duals (Medicare D-SNP)

Call Provider Services at Highmark Health Options at 1-855-401-8251, Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details.

Claims Inquiries and Administrative Reviews (Provider Disputes)

Highmark Health Options
Claims Review
P.O. Box 890402
Camp Hill, PA 17089-0402

Fax: 1-888-778-8121

Appeals and Grievances

Highmark Health Options
Appeals and Grievances
P.O. Box 890416
Camp Hill, PA 17089-0416

Fax: 1-855-401-8251