Member Handbook and Benefits

Member Handbooks

When you have a question about your Medicaid benefits through Highmark Health Options, look in the latest Member Handbook. Members can request a printed copy of the Member Handbook by calling Member Services at 1-844-325-6251, Monday–Friday, 8 a.m.–8 p.m.

Cuando tenga una pregunta sobre sus beneficios de Medicaid a través de Highmark Health Options, consulte el Manual para miembros más reciente. Los miembros pueden solicitar una copia impresa del Manual para miembros llamando a Servicios para miembros al 1-844-325-6251, de lunes a viernes, de 8 a. m.–8 p. m.

Medical and Behavioral Health Benefits

Here’s the full list of covered medical and behavioral health services for adults and children. Age limits for services are noted. Some services may require prior authorization. Call Member Services if you’re not sure if a service is covered.

Here for You Newsletters

Want the scoop? Read the latest issue of Here for You, the member newsletter from Highmark Health Options. Here for You is full of helpful health care information, events happening in your area, and more current topics. Members can request a printed copy of Here for You by calling Member Services at 1-844-325-6251, Monday–Friday, 8 a.m.–8 p.m.

More Helpful Resources

In times of need, the greatest challenge can be knowing where to go for help. Delaware 2-1-1 provides one central resource for access to the health and human service organizations that offer the support to make a difference. Call 2-1-1 or visit Delaware211.org.

Have you moved or changed your phone number? Tell us right away. Doing so will prevent any interruption of your health care services. To update your contact information, call the Change Report Center at 302-571-4900 or go to the Delaware ASSIST website.

Learn more about your health. The Health Library is a searchable medical encyclopedia that covers more than 8,000 topics on health conditions, medical tests and procedures, medications, and everyday health and wellness issues. Search the Health Library.

Get 24/7 urgent or behavioral health care with virtual visits for urgent care, therapy, or psychiatry from HHO on the Go. Start or schedule your virtual visit today.

Do you take medicine for a long-term condition? If so, the medicine you take might be available in a 90-day supply. Find out more.